Existing users with 90 day credits have been extended by 90 days
We have extended the credits of users whose credits were due to expire between 12/04/09 and 22/06/09 by 90 days at no extra cost. This will affect all users who bought £6.95 credit packs between launch (January 13th) and yesterday (March 22nd) and have not since bought more credits or bought a larger package (these credits will have been extended accordingly).
All users affected will receive an email within the next 2 hours to confirm.
We hope you enjoy the (free) extra time to explore the records!
Please note that any £6.95 credits bought after yesterday will have the standard 90 day validity period applied.
March 27th, 2009 at 12:31 am
Ian, what about those of us who bought credits during the test phase - this was before the 13 January launch. I am still waiting on the Welsh records, and have no one else left to look up in England - I wouldn’t want them to expire and have wasted my money (having not been able to buy less)!
Thanks
March 27th, 2009 at 9:27 am
@Lisa - please email Customer Support and ask them to extend them for you.
March 30th, 2009 at 11:28 am
I’m not worried about credits at all.
I just want to leave a message of total frustration.
I am absolutely fed up with receiving the message “This e-mail address is currently logged in elsewhere” when it is not. I am not logged in to the main FMP website, nor am I logged in on antoher computer. Yet I still receive this message about 25% of the time that I try to log in.
It is just so time-consuming to try and work around this problem, and I have not yet found a reliable way of doing so. Basically, I have to “shut down and come back tomorrow”, which is ludicrous.
Please assist me to solve this!
March 30th, 2009 at 5:06 pm
I was getting that same message/problem all the time.
I got around it like this . . .
(1) Sign Out (top of page)
(2) Go to ’sign in’ again, but instead of doing that, register with another name and e-mail address.
(3) Then sign in as that. You won’t need to ‘register’ again in the future, you can just sign in with the same “2nd” set of details from then onward. None of your “My Records” items will be viewable, as you are (effectively) “someone else”.
(4) Sign Out.
(5) Sign in with your correct details and you will be “in” ok . .
Convoluted . . YES - but it’s the only way I can get it to work for me!!
March 30th, 2009 at 8:39 pm
I’m wondering if you might consider bringing forward the subscriptions? There are loads of records I’d like to look at which may be ancestors but I can’t afford to look at all the variations and possibilities until the subscriptions are an option.
March 30th, 2009 at 9:38 pm
@Ian - thanks, all sorted!
March 31st, 2009 at 11:40 am
SJ,
I think we are all with you on this one. They (1911) will want to get as much out of you as possible before the subscription is launched.
With still some areas still to be launched there is still a lot of money to be made out 30 credits a pop for an image.
My bet is it wont be until the last qtr of the year. (I hope I am wrong) We are still waiting for those extra images to be available which were promised some time ago.
Mark
April 1st, 2009 at 7:12 am
Peter, thanks for the solution that you have posted above. However…
what concerns me is that FMP are unable to implement a proper fix to this problem. In summary, they are unable to properly delineate between “FMP1911″ and the “MainFMP” site. For example, if I log into “MainFMP” I can see there that I have credits that properly belong to “1911FMP”, which I don’t need because I have a subscription. Further, I cannot simultaneously be logged in to both “1911FMP” and “MainFMP”, which means that I cannot search over all censuses at the same time.
My great fear is that once the 1911 census is available under a subscription I will not be able to access “My Records” that I can currently see on “1911FMP.” I have therefore taken the precaution of saving all images to my hard disk, and printing out all the transcriptions that I have paid for.
Another reason for doing this results from my experience with another site to which I also have a subscription, and passenger lists thereon. Some months ago I accessed, via my subscription, some passenger lists of interest, but omitted to save the actual images. Lo and behold access to the images was withdrawn without warning, and I had to purchase some units especially to access these images again.
Once bitten, twice shy. My advice to all is save those images, and print out those transcriptions.
In the meantime FMP…where is a reliable solution to enable me to log in to both sites at the same time?
April 1st, 2009 at 12:14 pm
Noel,
This is of no help to you and to any one else whio is having problems logging off/on and using both sites. Everything works OK on the machine I am using at present. I can look at both sites and two lots of census returns/images, i.e. 1901 and 1911. I can log off no problems and back on again. This is the same on two machines I use. I can only think there might be an issue with the machine being used or not logging off correctly.
Mark
April 1st, 2009 at 12:16 pm
PS, I am on both sites and the blog, using differnet tabes in IE7.
Mark
April 2nd, 2009 at 4:33 am
Hi Noel
I sympathise with you. I was having the same problem sometime ago, and then out out of the blue it happened again this week. There has been a blog in the past re this if you want to have a look through them, but all I do is click onto ‘My Records’ and go through that way, select a new search or click into one I already have & have no problems after that.
Hope that works for you.
Cheers from Auckland
Heather
April 2nd, 2009 at 9:12 am
Is there new news for April yet? My Birthday is at the end of this month, so the Carmarthenshire records would make a great birthday pressie
April 5th, 2009 at 5:15 pm
I too have started having log in problems…if using Internet Explorer the main FmP site frequently “shuts down” if it is experiencing heavy use which is irritating but if I can get it to stay up long enough I can use both the 1911 and main FmP sites at once enabling cross checking etc. When IE started playing up I switched to using the (much)faster Firefox with no log in problems until today when I am getting the same error as the rest of you .
Thought initially that it was a conflict of running both IE and Firefox but logging out of everything etc and only using Firefox still means that I can’t access my records as I can’t log in Very Irritating especially as all worked well until today… I can log in to FmP on Firefox but not 1911 anymore.
A.J
April 25th, 2009 at 7:53 am
With regard to credits, I would like to propose that the loyalty of users who spend time sending in corrections and updates to the service should be rewared by credits given to their account. The work which we do to improve on poor transcriptions means that other researchers will have easier and more accurate use of the database and it would be nice if this were recognised in some way.