Mark

I have already apologised (several times) for the fact that the images are later than we originally hoped - we found numerous problems with them which is taking time to fix but we are making good progress. They could not have been released at launch.

Apologising for the delay in no way constituted a promise to accelerate the release of the images. Had we released the images earlier, with problems, I suspect that you would be equally outraged, if not more so. As I’ve explained elsewhere, we are focussing on the Welsh records first, the RG78s will be addressed after that.

Do bear with us - running a project of this complexity is not simple and some delays are inevitable. However, as many others have pointed out, we are still very much ahead of schedule and you will have your RG78s in the near future.

@Mark, Caroline and Noel - there is a connection in that Ancestors is published by the TNA, and we are a partner of the TNA for this and other digitisation projects. However, beyond this, the two organisations are completely independent.

“So far, we have only made a single image available on 1911census.co.uk - the principal original page of the RG14 Household (or Institution) Summary.

Within the next month, we will make the following images available at NO EXTRA COST.

If you have already bought the original page of the household original page, you will be able to view any associated images for free, simply by returning to the record you have paid for via the “My Records” area on the website. Any new images that you buy will have all the associated images available at the flat cost of 30 credits for the lot.

Not every search result will have all of the following images available but many households will.

Extra RG14 Household (or Institution) Schedule images:

The address panel from the back of the schedule, showing the address as written by your ancestors and the registration district and subdistrict
The front page of the volume in which your schedule was stored, giving more detailed information on parishes and districts
Extra RG78 Enumerator Summary Book images
The Front page of the volume in which the Enumerator’s Summary sheet was stored
Enumerator’s Summary original page - this not only shows the names of heads of households and how many people occupied the houses (showing you the neighbours), but also lists other buildings, whether houses or not.
Population statistics for the area
a description of the Enumerator’s walk
(in some cases) a map of the Enumerator’s walk
The Enumerator’s summary original page in particular is a real treasure trove of local information and can also help you unlock mysteries such as family living nearby.”

Two weeks have passed since your apology, but the website has still not been changed, and you have not kept us updated as to progress.
Surely 1911census.co.uk must have some idea as to when the Enumerator’s Summary Books will become available.
I understood that they were not released, although available, at the time of launch so as not to overload the system. Things must surely have quietened down by now.

Whatever way FMP wriggles on this one, the hook only gets deeper.

A promise was made that enumerators’ books would be available within 6-8 weeks after the launch. Intended or not, that promise was seen by FMP’s customers as some justification for the charge of 30 units per image.

The promise has not been kept, and that is extremely disappointing.

Mark