Posts Tagged ‘expiry’

Existing users with 90 day credits have been extended by 90 days

Monday, March 23rd, 2009

We have extended the credits of users whose credits were due to expire between 12/04/09 and 22/06/09 by 90 days at no extra cost. This will affect all users who bought £6.95 credit packs between launch (January 13th) and yesterday (March 22nd) and have not since bought more credits or bought a larger package (these credits will have been extended accordingly).

All users affected will receive an email within the next 2 hours to confirm.

We hope you enjoy the (free) extra time to explore the records!

Please note that any £6.95 credits bought after yesterday will have the standard 90 day validity period applied.

90 day credits bought to date to be extended to 180 days

Friday, March 13th, 2009

Good news!

We are going to extend the expiry date of any credits with a 90 days expiry date (the £6.95 package) bought to date on 1911census.co.uk.

Their expiry date will be extended by an additional 90 days (meaning they will expire 180 days from the date of purchase), meaning that if you are waiting to research ancestors in counties not yet released, your credits will remain valid whilst the data comes online.

All users affected will be emailed to confirm the change of expiry date within the next 2 weeks. We will create a new post on the blog once the change has been made as well.

Credit extension for those waiting for remaining counties

Monday, February 16th, 2009

We are happy to let you know that we will extend credits that are due to expire, for an additional 90 days, at no cost.

This is for the benefit of users who are waiting to search for ancestors in areas which are not yet online.

We cannot extend credits until they are due to expire, so please email 1911 Customer Support (support@1911census.co.uk) 14 days or fewer before your credits are due to expire and let them know which area you are waiting for.

UPDATE (25/02/09): we will be automatically extending credits that are due to expire before the end of March - you do not need to take any steps for this this to happen.