Posts Tagged ‘fixed’

Users unsubscribed accidentally from newsletter - fixed

Thursday, March 12th, 2009

Around 1,500 people were accidentally unsubscribed from the last email newsletter, following a glitch in the email which meant that an unsubscribe link was put in the wrong place. We have now resubscribed those affected and sent a follow up email to apologise for the error and confirm their resubscription.

If you were afffected and did not receive an email to confirm your resubscription, please contact Customer Support.

Earlier payment outage now fixed

Monday, February 16th, 2009

Our payment provider, Worldpay, experienced an outage earlier this afternoon, meaning it was not possible to buy credits on 1911census.co.uk for a short period.

The fault was noticed at approximately 4.30pm UK time and was resolved at around 5.45pm. Apologies for the inconvenience to those who attempted to buy during this period and could not - everything should now be working normally if you wish to try again.

Incidentally, if there is ever a problem buying credits on 1911census.co.uk and you require some urgently it is possible to top up your account at findmypast.com - simply sign in with your 1911census.co.uk sign in details and follow the links to buy credits.